Katy Goshtasbi, Author at Puris Consulting
Building A Smooth & Stable Practice/Career/Business

Written by Katy Goshtasbi

Posted on: August 15, 2024

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“This article was first published in the ABA Law Practice Division Webzine on August 14, 2024”.

When I ask lawyer clients (or any client regardless of profession) what’s their biggest wish or hope for their practice/business/career, they often emphatically exclaim that they wish to have a more smooth and stable one. Who wouldn’t want a smooth and stable practice, business, career? It sounds wonderful.

But what does it really mean to have a smooth and stable practice? Specifically, what do you have to do to achieve this level of success? Just as important, how can your practice success impact your wellbeing and personal life and vice versa? Let’s explore this topic and provide some tips to get you started down this path of success in your practice.

The Problem

When professionals think of having a smooth and stable practice, they often immediately think of hitting a particular revenue goal as the answer. For most of us the focus is on money as the measure of professional success. After all, if we can generate enough revenue that must mean we are successful. This measure of success often fails to self-generate and lead to easy growth, because the foundation for your smooth and stable practice that generates revenues has to be laid first.

Most of my clients are so busy, they can’t find the time or energy to see beyond the everyday practice issues. Doing so would broaden their focus and perspective to practice success indicators, beyond substantive practice success, leading to more money. These success indicators focus on your traits as a human.

Society doesn’t do us any favors by referring to other human traits as “soft” skills. It leaves us believing falsely that “soft” skills are related, perhaps, to a particular gender, or maybe are just a nicety. Stop and think, when did the ability to communicate, solve problems, make sound decisions and inspire others to action become an optional way of being? In fact, our human traits are the way we bond with one another in order to create an atmosphere of trust and safety allowing your professional skills to have a solid foundation from which to shine.

The Solution

Higher revenues are a good indicator, or outcome, of a smooth and stable practice. Before you can get to higher revenues though, your practice has to have a strong emotional footprint, meaning you and your team need to have high emotional intelligence.

With artificial intelligence having such a focus in our personal and professional lives, a natural counter-focus should be on your own intelligence as a human being. Your intelligence can be defined as your cognitive intelligence, or IQ, and your emotional intelligence, or EI.

EI refers to a distinct combination of emotional and social skills and competencies that influence our overall capability to cope effectively with the demands and pressures of work and life — in other words, how we deal with stress, life’s obstacles, deadlines, decision-making, problem-solving, time management, reading the room, and any other myriad life issues that have the potential to relate to and influence our success. All of these are foundational to having a smooth and stable practice that generates high revenues easily. How many times have we seen lawyers not be able to generate revenues and bring in new clients because they can’t manage their deadlines and stressors and can’t communicate effectively? I’ve seen too many instances of this.

While your IQ piques at 17 years of age, your EI grows as you age. There is no correlation between your IQ and EI; that is, just because your IQ is high doesn’t guarantee that your EI is as high, and vice versa.

EI is estimated to account for up to 45% of people’s success in life. When looking at successful leaders and lawyers globally, you’ll find that they have in common extremely high EI. They don’t always show up as managing partners or CEOs. High EI leaders show up as leaders regardless of their positions.

These same high EI leaders generate high revenues/compensation because higher revenues are a natural byproduct of the emotional energy they show up with. This energy is infectious. This energy comes through their emotions, getting others excited to be around them, hire them, support them, respect them, listen to them, etc.

Perhaps Neal Donald Walsh said it best: “Emotion is energy in motion. When you move energy, you create effect. If you move enough energy, you create matter. Matter is energy conglomerated. Moved around. Shoved together. If you manipulate energy long enough in a certain way, you get matter. Every Master understands this law. It is the alchemy of the universe. It is the secret of all life.”

So how can you use emotional energy to create the effect–or matter–of higher revenues? Here are 5 tips to get you started.

1. What’s Your EI Baseline? At the beginning of every client company engagement, I start by providing each lawyer/employee with an assessment that we can then use as a reference point for growth. This assessment serves as a baseline.

2. The hallmark of emotionally intelligent people is that they have high self-awareness. High self-awareness requires you to be able to answer some basic questions about your practice as a baseline. For instance, how are you and your team/employees doing currently in terms of emotional intelligence?

3. If you establish a baseline, you’ll know where to grow from and you can set reasonable and realistic goals and expectations that can be communicated easily to your team to build upon. Otherwise, how would you know where to start and what areas/who on your team needs more focus and attention?

4. What do you feel is the most natural part of your practice? For instance, are you a natural at building your staff and team and leading them? Maybe you are great in the courtroom putting your communication skills to use with the jury, judge and opposing counsel? Knowing the answer to this question will allow you to know where you naturally put your energy easily. This is likely the part of your practice you enjoy the most and can emotionally express well to your audience.

5. Slow and Steady Wins Always. Nothing good happens overnight. Tapping into your and your teams EI is likely a new venture for you, requiring you to look at your career, business and practice from an entirely different angle. Be patient with yourself and celebrate the small wins.

Building a smooth and stable practice is a function of having the foundational element of high EI, not IQ, for you and your team. EI is not a fad or buzzword. It is a function of being human, having, and expressing, emotions. It’s the energy that attracts the right people to your practice through you.

The first step is having self-awareness by knowing that increased revenues are an indicator of a stable and smooth practice and not the path to it. Next tapping into what you naturally put your energy (and emotions) into in your practice is key. Lastly, moving slowly, methodically and with patience allows you to deliberately be the power that fuels your ideal smooth and stable practice.

When you employ these three tips, you will notice that your well-being and personal life has taken a turn for the better, also. The simple reason being that anytime you can emote, you connect with others positively leading to better life outcomes for everyone involved. Emoting is a function of you self-expressing and living your most authentic life. Authenticity doesn’t just draw more money into your practice, it draws harmony and healthy relationships into your life. For a related article on EI, please go here.

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Breaking Barriers: My Transformative Experience

Written by Katy Goshtasbi

Posted on: July 22, 2024

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Are you skeptical deep down and wonder if your mindset really is the most important part of your professional (and personal) success—and failure? Do you often find yourself questioning what actions you need to take to bring in more money, be successful, and reduce your stress so you can sleep peacefully at night?

I had these two questions lurking in the back of my mind for a long time. I just ignored them. I knew my mindset was important, but I wasn’t convinced of the power of my mind to direct all my actions, behaviors, and outcomes.

It wasn’t until I experienced the NLP Master Practitioner’s Training that I became a real believer.

The journey began with curiosity. The training promised not just theoretical knowledge but practical tools to harness the power of the mind.

I was intrigued… Could this really be the key to unlocking my potential?

The culmination of the training was a powerful experience: breaking a wooden board with a single strike. This was not just a physical act but a metaphor for breaking through mental barriers, our obstacles that stood in the way of our goals.

As I stood there, board in place, a tiny doubt crept in. Could I really do this? But as I focused my mind, channeling all the techniques I had learned, something incredible happened. I broke the board with ease, and in that moment, I truly believed in the power of my mind. I could achieve anything.

The Power of Mindset

If you’re skeptical about the power of mindset like I was, I urge you to explore the power of your mind. The transformation I experienced was profound. Our mind is indeed the most powerful tool we possess. It can direct our actions, shape our behaviors, and determine our outcomes.

 

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Using Emotional Intelligence to Successfully Manage Transitions and Changes In Your Practice

Written by Katy Goshtasbi

Posted on: July 15, 2024

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Using Emotional Intelligence to Successfully Manage Transitions and Changes In Your Practice

“This article was first published in the ABA Law Practice Division Webzine on July 15, 2024”.

Ask any lawyer what holds them back from certain of their career goals and successes and odds are their answer will have something to do with change. Specifically, their fears around the changes they would have to weather and deal with to get to those goals and successes. These fears and changes feel very real to us when we are faced with them.

In this article we will explore, and provide tools for, how your emotional intelligence is your biggest tool to managing changes, specifically dealing well with transitions in your legal career, practice and personal life as a human.

The Problem: What’s So Scary?

Emotional Intelligence (EI) refers to a distinct combination of emotional and social skills and competencies that influence our overall capability to cope effectively with the demands and pressures of work and life. In other words, how do you deal with stress, life’s obstacles, deadlines, decision-making, problem-solving, time management, reading the room and any other myriad life issues that have the potential to relate to, and influence, your success.

While your Intelligence Quotient (IQ) piques at 17 years of age, your EI grows as you age. There is no correlation between your IQ and EI. In other words, just because your IQ is high doesn’t guarantee your EI is as high, and vice versa.

EI is estimated to account for up to 45% of people’s success in life. When looking at successful leaders and lawyers globally, you’ll find they have in common extremely high EI. They don’t always show up as managing partners or CEOs. High EI leaders show up as leaders regardless of their positions.

In assessing EI in lawyers and other professionals, there are many factors to use. All these factors somehow have as the underlying premise, emotions.

Most of us tend to turn to the emotion of anger when we are frustrated by our practice. Yet, when there is anger, the real underlying emotion is generally fear.

Change brings on fear. It’s not just that you fear the actual event that brings on fear of change, though. For example, if you were offered a new office suite for free or a new, free, car, odds are you wouldn’t necessarily lead with a feeling of fear in getting a new office or car. You may be excited, happy or curious more than fearful.

What really drives this fear of change is fear of the unknown that an event triggers. After all, if there is a new event/undertaking in your life and practice, how can you predict the outcome and know what to expect? Often, you can’t. Thus, specifically, we fear the discomfort of having to sit with, and be around, ambiguity of an event that creates change. Ambiguity signals that we can’t be in control of the outcome. Lawyers run successful practices based on being in control of the outcomes as much as possible to serve clients well. No wonder changes and transitions induce fear.

According to Merriam-Webster dictionary, the word ambiguity is defined as “unclear or able to be understood in multiple ways.”

When you are facing any transitions in your career, or even personal life, such as growing the business by hiring more people, firing someone, changing firms, or even changing practice areas, there are a lot of unknowns, events, or variables that accompany the cycle of changes leading to transitions. These unknowns equate to unanswered questions, lack of clarity and many ways that things could turn out.

The bottom line is not knowing the final outcome feels fearful. You may feel you can’t control the outcome and that often produces anxiety and fear. Or maybe you really want a particular outcome and you fear the worst.

For example, take one of my clients. He worked for a particular firm in a particular practice area for fifteen years. For many reasons, including quality of life, he decided to change firms. This also meant moving himself and his family to a new city. This transition, while well-thought out by my client, still had many different possible outcomes. Yes, the move would happen. How would he like the new firm? How would he and his family like the new city? Would his practice thrive? Would the kids like their new school? The results could go infinite ways.

The Solution: Befriending Ambiguity

Emotionally intelligent, successful professionals embrace ambiguity and flow with life. Getting comfortable with ambiguity will allow you to weather any changes and transitions that help you grow your practice and career. As with anything in life, what you resist, persists. It’s not about you throwing your arms up in the air and resigning yourself to the unknown. It’s just the opposite, in fact. It’s about staying curious about the ambiguity and normalizing it for yourself.
Here are three tips on how to embrace ambiguity:

1. What’s the worst that can happen? Stop and consider, what really is the worst that can happen because of a change you are reckoning with? Besides the unknown and the discomfort of not feeling 100% in control, what really is the very worst that could happen if you ride it all out without knowing every variable along the way? If you do this exercise in earnest, you will likely come to see that the worst is something much smaller and more manageable than you fear.

2. What’s possible? A benefit of embracing ambiguity is you will be able to see the upshot. There’s a reason you decided to seek a change that involves transitions in your practice.–likely many reasons, in fact. Maybe you were just sick and tired of feeling “stuck” or maybe you just couldn’t take another day of the same old process or feeling. Stop and make a list of all the possibilities that can make your career more successful, and your life easier, too, by not resisting the change. List everything, even if it seems far-fetched and like a pipedream. Spending a few minutes making this list will allow you to see things from a new, more positive perspective. This could very well motivate you to innovate somehow in your practice and embrace the change and transitions.

3. What’s Your Advice? As counselors in law, we are supposed to be good at guiding our clients and advising them on the best legal strategies. Stop and consider, if you were counseling your own client on some version of this change and transition as it applied to them, what would you say? The perspective you choose to share with your clients, likely can apply to you just as well. Doing so will trigger a very common factor we measure to see how high someone’s EI is: empathy. Can you put yourself in another’s shoes and see another’s point of view? Can you then problem-solve and make sound decisions using emotions?

In conclusion, the world is full of ambiguity. Lawyers who are flexible, courageous and curious not only accept ambiguity as part of their practice growth and success, but they embrace this ambiguity. Doing so allows you to be able to emotionally overcome your fears surrounding changes that bring forth transitions.

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Leading Through Change With Progressive Thinking

Written by Katy Goshtasbi

Posted on: June 19, 2024

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Every business, law firm, and professional is looking for some form of growth. Growth means more revenues, billables, salary, etc. Getting the best out of your employees means your business or law firm is achieving more. High achieving organizations are seen as progressive. We all want to hire and be around those people and businesses that are progressive and cutting-edge. It just feels good to do so. Thus, driving progress is the key to growth of your business, law firm and/or career. Let’s discuss how to lead through change using a secret tool that guarantees your law firm, company, team and professional success.

Being progressive isn’t necessarily easy…

Twelve years ago, I was putting emphasis on the fact that your substantive knowledge is only about 50% of your success. The other 50% is about your brand and how your talents and other skills are applied by you. These days with AI being so prevalent, those who are progressive and successful leaders know the focus is more than ever on talent management and what is called “durable skills”.

Durable skills (or the “other 50% of your brand” as I call it) refers to things like how you and your employees use professional judgment, being responsive to clients (client service aspect), strategic thinking (this is about your ability to navigate a problem/process), and big picture thinking. Also, very important is your ability to communicate and explain things simply without business, medical and legal jargon. These all require self-awareness and empathy. As an emotional intelligence expert, when I assess employees for emotional intelligence, these are the very things I look for.

Being progressive is less about doing and more about a state of mind that pervades your entire team, organization and thus, your client base, too. It starts with the leaders.

The Problem

Progressive states of mind are hard to come by because of the emotional block(s) we all have.

The main emotional block is often fear. Fear is the biggest emotion that blocks progressive mindsets that allow for you and your business to be seen as innovative leaders and thus, grow and succeed.

This fear is really about fear of change. Fear of change shows up generally as resistance to change. How many times have you found yourself resisting something new, ie a “change” because you are unsure, (really deep down fearful), of what may be? I certainly have done so to my detriment.

Fear of change is resistance to the uncertainty that comes about due to change. When I don’t know how something may turn out, it leaves me feeling uncertain. Uncertainty feels like being out of control and not being in charge of your own life, team, business, success and/or growth. Uncertainty feels awful at best. Often, we feel reckless and confused- especially when we are in leadership positions responsible for entire business units, teams of professionals and integrations from a merger/acquisition.

The Solution: Befriending Ambiguity

According to Merriam-Webster dictionary, the word ambiguity is defined as “unclear or able to be understood in multiple ways.

Emotionally intelligent, successful professionals embrace ambiguity and flow with life. Getting comfortable with ambiguity will allow you to weather any changes and transitions that help you grow your practice and career. As with anything in life, what you resist, persists. It’s not about you throwing your arms up in the air and resigning yourself to the unknown. It’s just the opposite, in fact. It’s about staying curious about the ambiguity and normalizing it for yourself. This will allow you and your team to become more adaptable naturally, despite the fears.

Here are five ways to lead progressively normalizing ambiguity that comes with change:

1. Introduce changes slowly with easy wins to build confidence in your team and grow the bottom line. Begin small. Build motivation. From here you can grow.

2. Simplify concepts and plans to make change less scary. This requires you to grow and develop into an excellent communicator who can explain things simply without business jargon. High EQ leaders know how to communicate well.

3. Show results and ROI so employees are motivated. This will also address questions and push-back, especially from your left-brained, linear, analytical team members.

4. Set expectations- Avoid vague standards that can lead to biases. This requires you to build trust and be persistent in the face of ambiguity by being responsive. When you can identify what you mean by “responsive”, your team will follow. For example, what is considered responsive with clients? Maybe it’s taking my phone into meetings? Or perhaps it’s replying to all emails in 24 hours?

5. Be patient. Nothing good comes overnight. Behavioral changes and mindset growth takes time, kindness, empathy and patience.

In the end, your goals should be focused on having your team be prepared. Progressive leadership thrives with this formula.

We are focused on getting businesses to achieve more through their people. If you would like our support Schedule a one-on-one meeting with me and let’s discuss.

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How BodyWise Are You? The Power of Somatic Therapy to Ease Your Life.

Written by Katy Goshtasbi

Posted on: March 6, 2024

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How BodyWise Are You? The Power of Somatic Therapy to Ease Your Life.

Have you ever felt that ache in your back or pain in your shoulder, knee or foot and wondered to yourself where that came from all of a sudden? I know I have. It’s often just irritating and I push through it. Sometimes it’s too painful and I can’t push through the pain. Let’s discuss how the body stores trauma to let you know that you need healing and the power of somatic therapy to help you heal and feel good in your body.

Most of us believe that when our body is in pain, we have two choices: ignore the pain and keep on moving forward OR go see a doctor/self-medicate.

We rarely stop and think of another option that could have long-term benefits and relief.

I used to just ignore anything that hurt assuming it would go away on its own. Over the years, I wondered about the role of pharmaceuticals in our health. It felt like everyone was pushing a drug to mask our symptoms but never really addressing the actual cause of our physical and emotional distress/pain. A bandaid can only last so long. The wound is still there under the bandaid for most of us.

When I got diagnosed with breast cancer, I started to see a trend. Western medicine was wonderful and all about getting rid of the tumor. No one seemed to have time to ponder why I had gotten breast cancer when I had no family history and I was a very healthy person for all my life. Eastern medicine, on the other hand, stopped and reflected on the “why breast cancer” with the belief that my body was out of balance and trying to tell me to change a pattern so I could get relief long term. So I combined both eastern and western medicine and have been cancer-free and thriving for years now.

During this time, I really started to explore what my body was trying to tell me with the cancer. It was at this time I discovered somatic therapy. Somatic therapy is not new but it hasn’t gotten the same amount of attention as cognitive behavior therapy, which is talk therapy that engages the mind.

Over the years, somatic therapy has been gaining more attention. The book, The Body Keeps the Score, a New York Times bestseller, brought to light in 2015 how much the body keeps trauma trapped, thus impacting us on a cellular level. Harvard Health has written an article explaining somatic therapy, as well.

As Harvard Health explains, somatic therapy is, “a treatment focusing on the body and how emotions appear within the body….[because] our body holds and expresses experiences and emotions, and traumatic events or unresolved emotional issues can be ‘trapped’ inside”. These trapped events and trauma or emotions show up as aches and pains and perhaps even cancers.

Addressing our emotions seems to be the best tool we know in helping release the body and alleviate the resulting pain. Over the years, whether I’m addressing my own emotions or working through clients’ emotions in order to have an optimal Emotional Resonance Factor®, I know the role this work has in generating healthy and successful brands – professionally and personally. Mental or physical pain does not allow anyone to bring their best self anywhere – work or home.

I have experienced a form of somatic therapy called The Rosen Method, which has been quite effective. Rosen is very popular in Europe and has yet to gain traction in the United States. From my own experience, during a Rosen session emotions are gently addressed as the practitioner focuses on muscle tension and breathing rhythms. All of this causes my body to release the trauma of memories and events, and thus releases the physical pain my body is using as a signal to tell me something is “off” and needs my attention.

What does this mean for you? Stop and ask yourself:

• How often do you get aches and pains in your body?
• Do they reoccur?
• How do you heal your body? Drugs or otherwise?
• When you get an ache, do you have any recall of an emotion attached to it? Does it show up at work during a particular conversation or big project?

The next time your body feels “off”, stop and take a deep breath and ask yourself some of these questions. The answers may surprise you and allow you to get some relief instantly.

Want to learn more about the role of your emotions and your body aches/pains in how you succeed personally and professionally? Join us for a one-day workshop, The Serenity Summit, to experience the techniques yourself and gain clarity, focus and balanced healing to eliminate your pain.

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How to Become A Transformational Leader

Written by Katy Goshtasbi

Posted on: November 14, 2023

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Sadly, transformational leadership has become a buzzword over the years.In my world, as a transformational leadership coach, it is anything but that. Let’s talk about what transformational leadership is and how to become a transformational leader, including characteristics of transformational leaders and how to be coached to become one.

What is Transformational Leadership

The dictionary defines transformation as “to change completely in composition, structure, or character.”

Transformation is not merely a change, as I see it. “Change” involves doing something differently. Maybe you get a different haircut or make the switch from drinking coffee to tea in the morning. Maybe you drive to work a different route. That’s a change. That’s an event.

Transformation is way bigger than change. It leaves you altered and never the same again after you’ve gone through the events/changes.

One of the biggest obstacles to transformation of any kind is the fear of never being the same. What if I don’t like who I have become? What if others don’t like me anymore? What if I’m really happy and successful? These are all thoughts that go through our minds unconsciously when we consider being our greatest selves.

Looking at the definition of “transformation”, to change completely your character may seem scary. On the other hand, to stay stagnate, stuck and perhaps feeling in limbo is the most scary thing in life, never reaching your full potential and learning what you are capable of in order to serve your purpose.

I often hear clients proclaiming, “I only get to do this once”, meaning they live only once. Let’s just assume for the sake of argument that this is the truth, that you only live once. What’s more scary: never knowing and growing because you’re too afraid to be better OR changing your character completely and being amazing?

Transformational Leadership is to change completely in character and thus, lead from a place of being transformed. Transformational leadership has many facets but mainly reflected by leaders who are able to accept change in a healthy way. These leaders are willing to take a risk in order to show up great. They are humble, grounded, clear, focused, and about the greater good and purpose. They show up for those they lead as inspirational and authentic, willing to give of themselves, while still striking harmony to take care of themselves, knowing they are the vessel to growth and progress in the world.

Benefits include the obvious and then some. These leaders may not be leading huge numbers of followers. That’s not the point.

However, these leaders very naturally find themselves at the helm of organizations, events, and their communities often. It’s as if followers gravitate towards the transformational leader’s ease and grace around who they are because others can sense their integrity and self-confidence.

How to Become A Transformational Leader

Transformational leadership calls for effectiveness in many areas. To be effective, these leaders collaborate and gain support with their decision-making skills, presenting well, being influential/impactful, creating diverse and healthier workplaces, building a team, selling well and dealing with changes/transitions effectively.

Coaching leaders on being transformational leaders, I’ve come to identify the top 3 characteristics of transformational leaders and the 3 pitfalls to watch out for so you can create shifts to speed up your journey to transformational leadership.

Katy--Personal-&-Career-Stressors_v2, image of graphic.

Top 3 Characteristics of Transformational Leaders:

Curiosity

Truly transformational leaders are curious. They have expansive views on life, oftentimes reflected as creativity in the arts or hobbies. Curiosity allows them to remain nonjudgmental, giving constructive feedback to those they lead with ease and grace. Being nonjudgmental allows them to remain neutral, enhancing their ability to lead with focus and clarity in crisis situations. Leading with focus and clarity through crisis means that their followers trust them to do what’s best for the greater good and organization.

Courage

Truly transformational leaders are courageous. I tell every one of my clients how proud I am of them and how much they inspire me because they were courageous enough to show up and get coaching in order to be even greater. These leaders may not be leading huge numbers of followers. But they are willing to look at what they do well and what they could do even better. They are willing to put it all on the line in order to never be the same again- but be better and on their way to amazing.

Often when I coach CEOs of major companies and senior executives in organizations, I am in awe of their ability to get real with me, letting go of pretenses to allow me to be a sounding board, confidante and support for them. Their ego is only going to hold them back – they know it and want better.

Humility

Courage and humility go hand in hand. When my clients let go of their egos and show up, these transformational leaders are humble. Humble does not mean they are modest. Modesty implies being mediocre. Transformational leaders know they are not mediocre, but great.

They don’t have to force their greatness down others’ throats, thereby allowing them to show up for their followers as humble. If you observe truly transformational leaders, they are great listeners with the capacity to stay silent naturally. They do not need so much attention all the time. They KNOW they are great, they don’t need constant validation of their greatness.

Top 3 Pitfalls To Avoid On Your Way to Being A Transformational Leader

In order to become a transformational leader, you have to be willing to be coached. Every great individual has a neutral, sincere, direct coach who holds the space for transformational leaders to be born. I can’t do this alone for my clients. You have to allow yourself to become a transformational leader.

Here’s what to avoid:

1. Refusing to see the world as expansive. Seeing everything through the lens of science and applying linear thinking is excellent for producing substantive work. I can attest to this notion. As a lawyer, my left, linear, analytical brain is great for substantive legal work. The same applies for engineering, medicine, research, etc. However, as a transformational leader, you must be able to see beyond what is proven and in front of you.

Some would call that vision. I often see it show up as vision plus faith. Nothing is black and white to transformational leaders. Take some time and get self-aware of how you view your world. Could you stand to see the bigger picture better? Do you limit yourself to what you know and is right in front of you? Or are you willing to go out on a limb and see beyond what is safe and true for you? When you do so, you will find others are inspired by you and want to follow you.

2. Being judgmental and hard on yourself. Being judgmental and hard on yourself is not only uncomfortable and self-defeating, but it doesn’t allow you to show up as a transformational leader. When you judge yourself harshly and exhibit so much perfectionism perhaps, as a result, you shut the door to curiosity, humility and courage.

Reflect and journal on how often you criticize and attack yourself. We all do it. The key is to see it so you can pick a different pattern of thinking and being on your way to becoming a transformational leader.

3. Reverting to your vices. We all have a vice–or two. While none of us is proud of our vices, when you accept your vices, you can choose to let go of your vice(s) on your intentional plan to become a transformational leader.

The trouble in letting go of our vices is that we often don’t see our vices as negative. For example, I LOVE dark chocolate. I also can easily go into self-criticism and self-blame. Combine these two vices together and I can become a hot mess and lose my transformational leadership abilities.

Eating dark chocolate and beating up on myself is no way to live, but that’s only true if I first stop and witness the negative impact of my vices. Dark chocolate and self-blame may seem fairly innocent. However, any vice that allows a pattern to keep occurring without you living your best life is just that- a vice that stands to take away your inner peace and ability to lead and inspire others.

Stop and consider: what are your vices? Be honest with yourself and list everything you can think of. Once you do, pick one vice and brainstorm how you can shift away from that pattern of behavior. What do you have to lose? What negative belief about yourself is that vice reinforcing? Who would you have to be to choose to let go of that vice and the patterns it creates in your life?

Transformational leadership isn’t just for others. It’s meant for you and me. It’s not something only politicians and those who are trained to lead exhibit. Oftentimes, it’s the exact opposite in fact. Everyone’s version of transformational leadership is different. That’s the beauty of it. Your contribution to your world as a transformational leader is unique and special. It’s all within your power. It doesn’t have to show up in huge ways to have impact and create a better world. I promise.

Need support on your journey to transformational leadership? I’m happy to support you. Schedule a one-on-one meeting with me and let’s discuss.

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Top 3 Tips To Stay In Control and Thrive During the Holidays

Written by Katy Goshtasbi

Posted on: November 7, 2023

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Ah, the holidays are here. That time of fun and frolic. And madness. You may be a rare bird like me who really enjoys the holidays. However, you may be like the majority of the population and have deep angst around the holidays. In this blog post, I won’t delve into what your issues may involve (ie, family, etc). We sort through all that in our 1:1 coaching sessions.

Whatever your angst around holiday time, one thing is for sure: if we can master our own internal control regulator, we will be a much happier and effective human, professional and brand.

Looking back, as a kid growing up in Indiana, I guess I always loved the holidays. It was festive, fun, filled with sugary foods and lights. Plus, I just adored everything Santa related. I still recall my world crumbling when I found out the truth about Santa. But the holidays were, and still are, filled with one more thing: frantic, hurried rushing.

As a practicing attorney, I often felt at a loss around the holidays because of the time factor. Not only did the work load not get less, but the holiday festivities (aka “obligations”) became more! How was my brand to survive November and December?!

Long ago, I took a hard look deep inside and realized it was all up to me. It’s all about control. I realized that I was desperately trying to control my life and everyone else around me to survive. The end result got me the exact opposite of what I wanted: a crazy brand where others saw a lunatic AND I never enjoyed it.

One of my staff members said it just the other day- she’s overwhelmed with her volunteer obligations during the holidays. I asked her why she doesn’t ask for other volunteers to help her out. She flat out said it’s because she likes to be in control.

Trying to be in control isn’t easy. It also doesn’t help you thrive….ever.

Here are my top three tips for staying in control and thriving during the holidays:

1. Lookie, Lookie– We can’t control anyone or anything except ourselves. So take a deep and honest look at what I call your internal control regulator. How much are you “in control” of your life? That of others? Is it really working for you or are you fooling yourself? Are you happy with yourself? If not, then it’s time to consider choosing to slowly look at your life differently.

2. Give It Up– You really can’t do it all by yourself. If you think you can, just know you won’t do it well by yourself. If you got some help, then perhaps things would get done better AND you would be happier with a better brand. More importantly, why do you think you can do it better than others? What happened in your life that set your internal control regulator so high and led you to want to control everything external, too? If this question makes you squirm, that’s wonderful. Stay with it and squirm until you find some clues or answers.

3. Be Curious– If nothing I say even remotely makes you want to take a look inside yourself, why is that? Curiosity gets you in motion. Curiosity also removes some of your need to control outcomes. Go back to the first two items here. Review them each with curiosity this time.

No one has to get through the holidays alone. No one can succeed alone. Need some support? Schedule a 1:1 meeting with me and let’s get you thriving and really feel in control. No time better than now.

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Getting to Resilience

Written by Katy Goshtasbi

Posted on: October 16, 2023

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Being successful isn’t so much about what you do as much as it is about how you cooperate with the changes, twists and turns in your life. Let’s discuss how to work on yourself and grow as a person by developing your resilience characteristics. Specifically, I want to discuss why resilience is so important and the steps to get you to be more resilient and thereby, impactful in your world.

I was recently invited by the National Association of Women Judges to attend a day-long event at our local women’s detention facility. The day-long event included judges, lawyers, therapists and other experts to support incarcerated women who are preparing for re-entry into the world outside of the detention facility.

The day was inspirational, and I hope I was able to leave the attendees with ideas and thoughts to allow them to thrive once they return to their communities. The biggest takeaway and lesson for me was resiliency and the power of our minds to shape our experiences.

Resilience is defined as, “the capability to withstand or recover quickly from difficulties or to spring back.”

As I looked around at the female inmates, I felt some of them seemed to be doing better than others. There are many factors, but what stood out was the resilience some of them have.This resilience is shaped by their ability to use their mind and reframe adversity into something more useful, inspirational and motivating so they can keep going.

As I see it, this ability all comes down to skills development to grow as a person. The final goal is to have inner peace and bounce back and recover from any situation by maintaining our inner peace.

Characteristics of resilient people

If the definition of resilience is to bounce back and recover, then here are the characteristics of those who bounce back, recover and display resilience.

Confident

My formal research is around stress and self-confidence. I have found that resilient people are confident. They may not necessarily be confident in the final outcome of whatever is the object of their focus requiring resilience, but feeling confident allows them to stay focused, march forward and take action with a mindset that is free of fear and guilt and confusion.

Optimistic

Resilient people’s perspective on life has a neutral, if not favorable, point of view. Remaining hopeful and optimistic allows you to have a higher tendency to stay the course while being gentle and gracious.

Clear

Resilient people tend to have vision for their future and clarity regarding what they want in life. This allows them to stay focused on their goals and dreams and not stray off course and give up.

In service

Being resilient enables you to see your purpose in life more clearly and vice versa. At that point, you can’t help but be in service to others because community service is a natural and easy way of staying in service. Any time I do community service, I have a vantage point into other’s lives and struggles, which energizes me and keeps me resilient.

NAWJ Success Inside & Out Program, image of Katy and the NAWJ team.

Steps to achieve resilience and increase your impact

1. Self-awareness: The first place to look is inward. Ask yourself, what’s your perception of yourself and how do you currently handle adversity? Why do you do so? What would you like to change about yourself and why? Are you replicating a pattern based on behavior you saw from your parents?

For instance, my mother had a tendency to break down every time there was an emergency. Seeing her react this way for so many years left me with the impression that a viable response to adversity is to break down and panic instead of bouncing back and moving forward with grace. I had to stay vigilant and self-aware to respond otherwise.

2. Reframe: Once you look inward, stop and assess each situation by doing a “reframe”. All this means is choosing a new perspective on your life and yourself.

For example, when I had breast cancer, I had a pity party for three weeks. Then I stopped and reframed my diagnosis. Instead of being a victim of breast cancer, I reframed it and said, “what am I supposed to learn from this experience? What is my body trying to tell me?”. This reframe helped me stay resilient, bounce back and take action from a grounded, centered, focused place.

3. Stay curious: Any time you need to reframe, choose to look at your predicament with curiosity. When you stay curious, you avoid judgment. Judgment is a huge culprit to you losing your resilience.

Take my example above. Instead of judging my breast cancer and thinking, “life’s not fair”, I stayed curious by asking, “what are my lessons here and how can I role-model getting through this with grace for others’ benefit, too?” This curiosity took the focus (and judgment) off of me and allowed me to keep moving forward.

4. Connection: While resilience is about you, it takes a village to support you. Having someone you can share your life challenges with is key. Having more than one person is even better. Just remember, it’s your life and you are sharing for comfort and support, not necessarily to be told what to do.

Resilience, just like anything else in life, is a journey and a process. Stay self-aware, be kind to yourself and use the tools here to guide your journey.

Need more support? It’s an individual, personal, intimate, cooperative experience and you deserve a guide who cares. Set up a Deep Dive Assessment and let’s see how I can support your journey.

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Smart Negotiating: Advocating Effectively For Yourself & Your Future

Written by Katy Goshtasbi

Posted on: September 15, 2023

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Smart Negotiating: Advocating Effectively For Yourself & Your Future, image of a woman taking notes next to her laptop.

I thought I could ask for what I wanted, but I didn’t”. I hear this phrase often. It’s generally followed by another phrase like “why am I so scared to negotiate”?

Negotiating for anything in our lives is not always easy. Self-advocacy and speaking up for yourself may seem so….opportunistic and self-ish. There’s a certain amount of confidence and assuredness required to be an effective negotiator. I’ve discovered that the easiest way for you to claim your confidence in negotiating is to improve your communication skills, bar none. When your communication skills are optimal, then you’ll find you have higher confidence and improve your negotiation skills and abilities. This is true for business communication skills or personally, too.

COMMUNICATE MUCH?

As with anything else in life, if you find yourself less than optimal in communicating while negotiating, you’re likely an ineffective communicator elsewhere, too. Does that describe you?

Your first bit of self-work is to spend 7 consecutive days establishing your communication baseline. When you are at work, home or even at the grocery store, and you say, “apple”, do others hear “apple” or do they hear “orange”? Why? Can you even tell? What could you have done differently to ensure that your intent is projected well on your audience? Are your tone and actual words direct or brash?

HOW DO YOU ASK FOR WHAT YOU WANT IN A NEGOTIATION?

Asking for, and communicating, what you want in a negotiation presupposes that you KNOW what you want. I’ve spent 14 years coaching exceptionally talented, successful, smart people who can’t communicate in a negotiation because they just don’t know what they want.

They may know what they need, including the final outcomes needed for a successful negotiation, but they do NOT know deep down what they, themselves, want out of the negotiation. Nor do they know where they excel so they can bring “it” to their communication and negotiation table.

To answer this question fully requires deep introspection into your soul and a digging and discernment for your brand. You want to claim your confidence and get more of what you think you deserve? Then it’s time for you to step up and be the brave person I know you are by tapping into your best self and expressing yourself authentically.

Here are some things to keep in mind and steps to follow:

1. Negotiation is merely two parties coming together to form a relationship, aiming for mutual benefit. If it’s not mutual, it’s not going to work. Look for mutuality instead of tapping out or digging in your heals.

2. What scares you most about negotiating: getting your way OR not getting your way? Spend some time really feeling into this question. I think you will be surprised by what you find. Most of us are way more scared of being powerful enough to get exactly what we want, than the inverse. This fear of getting it all scares us into submission and represses feelings of anger and hostility that show up somewhere else; leaving us feeling out of control.

3. What you really want boils down to knowing a few key things about yourself like: what are your natural talents, values, business skills, goals, life purpose and ability to imagine where you want to be in one, three, five and ten years to start. Each of these areas deserves your deep, long-term review.

4. What are your emotional tendencies in negotiations? What is NOT said is more important in negotiations than anyone wants to believe. Upwards of 75% of all communication is nonverbal. Emotional Resonance Factor® is critical to your ability to negotiate by nonverbal communication. I am talking about your overall vibe, including your gaze, gate, stance, facial expression and visual presence. Whatever emotions you are feeling, odds are strong that we can sense these emotions directly nonverbally, believe it or not. So a good tip is to remember, based on my formal research, if your bad stress is high then your confidence is low and you are likely not emotionally resonating with your audience.

5. Compensation bias is a very real fact, as is general implicit and explicit bias in life. You can’t outrun these biases. However, you can know your own propensity to be hurt and shut down when you encounter these biases. Over the years, coaching equal numbers of women and men professionals, I have found that both men and women lack confidence in communicating and negotiating. Men hide this lack of confidence better, showing confidence when it comes to negotiating and asking for what they want. Men seem to fake that confidence better and are thus more likely to be perceived as a brand of leadership material. What happens when you sense a bias? Do you shrink back? Why? Do you assume it’s all your problem? What if it’s the other party’s issue and not yours? Next time you sense a bias against you occurs, stop and ask your unconscious mind what the real fear is, changing course slowly to recognize that it’s most often not you, it’s the other party!

In summary, negotiating requires you to be willing to advocate for yourself by communicating what you want with confidence, ease and grace. There will always be things you could have done better. That’s for next time you communicate and negotiate. Not taking the chance in the present will always make you feel angry, like you failed because you didn’t at least speak up.

If you’d like my help with this subject, email me and let’s talk. No one can become an overnight expert at negotiating and communicating. You don’t have to rush it. But we all need support and tools to get us to our final goal with ease and grace.

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Reducing Your Stress & Increasing Your Success Using AI

Written by Katy Goshtasbi

Posted on: August 22, 2023

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Success Using AI, image of a woman with coding projecting over her face.

As humans, we are always looking for ways to improve our lives, personal and professional, by simplifying daily activities. So, it’s not surprising that AI is front and center in our lives all of a sudden, or so it seems. Let’s discuss in this AI era how a workplace can cultivate, retain and engage employees by improving emotional intelligence and using AI– and how you, as a professional, can start to think about using AI without fear and to your benefit.

Since AI has come along so strongly lately, I have LOTS of conversations with clients on the topic of staffing and how to use augmented intelligence. So how will AI affect the job market? Some fear AI because it is just one more thing to have to learn to use and that takes time and energy. Others feel AI will replace them at work, somehow taking the place of human decision making with AI decision making. Some even fear AI’s larger consequences- think robots taking over the world.

Everyone’s perspective is valid because everyone’s perspective is different and important to them.

The Edge:

Can AI replace humans? As we all know, when looking at humans versus machines the only edge you have left as a human trying to keep your job and grow your career and build your employee’s productivity and engagement is the emotions, judgment and discernment you bring to your job. AI doesn’t have emotions. You do. Emotions play a critical role in how you show up and convey the value judgment you bring to your job. This is why AI will never replace humans because AI can never really replace humans.

Are you being ‘leading edge’ and outstanding and indispensable by using the power of your emotions to connect, grow, do your job and lead? How will you improve emotional intelligence in the workplace?

My theory is that entry level employees may very well get wiped out by the use of AI. For instance, in law firms, the entry level associates can likely be replaced. However, the senior associates cannot be replaced by AI for so many reasons.

Are you and your law firm/business on the leading edge by focusing on retaining and engaging this middle level of rock star employees? If not, why not?

What is your point of view as it relates to AI? AI is just one more area that requires your attention and for you to stay open and flex and pivot and grow and change. Stop and consider how you view AI and if you are willing to be cutting edge by staying curious.

Use Caution

As with anything, you have to stay open but cautious in order to preserve your work product and integrity. My suggestions to start:

• Use AI for marketing copy and branding suggestions. Ask for keywords and language to get your right, creative brain working.

• Don’t finish with AI necessarily. The beauty of being human is that you have a voice, insights and abilities that AI never will. So take the AI suggestions and use them to guide you and your distinct voice and uniqueness. I’ve discovered that as clever as AI is, it can never quite get the final gist of what I’m trying to convey. Don’t let AI make you a lazy writer and get weak in your human abilities to convey and communicate.

Best Practices

Here are some fantastic best practices I received courtesy of my Right Management coaching group.

• Double check for accuracy to make sure AI suggestions are indeed accurate.

• Set restrictions on your instructions to the AI tool to ensure the best chances of getting back what you really want.

• Use clear and specific language. The language you use in your prompts can greatly affect the quality of the responses you receive, so don’t use vague words and phrases.

As a coach and consultant, I truly believe that we are the very opposite of AI: we bring real life experiences, observations, queries and emotions to the game. What about you? If this topic stresses you out, great! Even your stress is a great indicator of you being human and irreplaceable in most respects by machines.

You don’t have to tackle this alone. I’m here to support you. Set up a Deep Dive Assessment and let’s get down to business and see what will help you become successful using AI and your emotions.

“Al will probably win the battle for IQ against humans. But EQ, such as empathy, kindness, self-awareness, and self-control, will remain 100% human qualities, so we need to cultivate them.”

Dr. Tomas Chamorro-Premuzic
Chief Innovation Officer, Manpower

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